Yes, we offer worldwide shipping. For more information on shipping times and rates, please visit our Shipping Policy

Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. Please note that tracking information may take up to one business day to appear.

Once an order has been processed, the shipping address cannot be changed. However, if your order has not yet been shipped, you can request an address change by contacting us at info@elegaya.com

If you receive a defective item, please contact us within 7 days of receiving your order. We will gladly arrange a return or exchange once the item has been assessed. Please make sure the defect is clearly visible.

Yes, we offer exchanges on certain items. To initiate an exchange, please contact us at info@elegaya.com and we’ll guide you through the process.

You can return any items within 14 days of receiving your order. Please make sure the items are unused, unworn, and in their original packaging. For more information, please visit our Return & Refund Policy

We recommend hand washing your Abaya, especially if it has delicate embroidery. If machine washing, use the delicate cycle at a low temperature, no more than 30°C. For more care tips, please refer to our Care Guide.